Moda Operandi Reviews

After back and forth dispute about whether my orders were delivered or not. Initially I was refused a refund. My very first purchase were Prada sneakers that was dead stock everywhere so I ordered them here. Received them( it was a signature based package- that was not signed by me back by another recipient but nevertheless I got the package because it was sitting on my door step because fedex signed for it without my authorization why I was not home) I sent it back because they were too small.
Purchased two more item and never received them. I called to inform the company so they could follow up with fedex. I spoke with 2 different managers who insisted I look at the Q&A page about shipping.
They stated they were unable to give me a refund because the proof of delivery was successful. Given in fact that the last package was signed by a complete different individual. I guess they think fedex don't make mistakes. I followed up with fedex my self and fedex told me that they did not opt into starting a missing package claim.(FYI: even if the proof of delivery says successful Fedex will open up a missing package claim ONLY BY THE SHIPPER) So they were refusing to issue me my money back and file the claim.
I contacted them very Politely in the beginning, however, my patience gotten really thin because every time I was told someone would reach back out to me within 24-48; would turn out to be a week with the same disappointment. I was on the managers time. They are Fradulent and you have to down right use profane language for someone to take you serious. They closed my account but they could have saved theirselves the time because I WOULD NEVER ORDER ANYTHING FROM THIS FRADULENT SITE AGAIN! Please be aware the customer service reps are rude, lazy and down right useless. Avoid shopping here at all cost you will not get refunded for a missing package regardless of what you say.

After back and forth dispute about whether my orders were delivered or not. Initially I was refused a refund. My very first purchase were Prada sneakers that was dead stock everywhere so I ordered them here. Received them( it was a signature based package- that was not signed by me back by another recipient but nevertheless I got the package because it was sitting on my door step because fedex signed for it without my authorization why I was not home) I sent it back because they were too small.
Purchased two more item and never received them. I called to inform the company so they could follow up with fedex. I spoke with 2 different managers who insisted I look at the Q&A page about shipping.
They stated they were unable to give me a refund because the proof of delivery was successful. Given in fact that the last package was signed by a complete different individual. I guess they think fedex don't make mistakes. I followed up with fedex my self and fedex told me that they did not opt into starting a missing package claim.(FYI: even if the proof of delivery says successful Fedex will open up a missing package claim ONLY BY THE SHIPPER) So they were refusing to issue me my money back and file the claim.
I contacted them very Politely in the beginning, however, my patience gotten really thin because every time I was told someone would reach back out to me within 24-48; would turn out to be a week with the same disappointment. I was on the managers time. They are Fradulent and you have to down right use profane language for someone to take you serious. They closed my account but they could have saved theirselves the time because I WOULD NEVER ORDER ANYTHING FROM THIS FRADULENT SITE AGAIN! Please be aware the customer service reps are rude, lazy and down right useless. Avoid shopping here at all cost you will not get refunded for a missing package regardless of what you say.

The only way I'd buy from this merchant is if I were given merchandise for free. They have a customer service policy that's really disservice. They have many conditions to their return policy and the bottom line the return has to meet their standards - which are not normal business standards.

Agent was rude, condescending, and uncooperative. She did not resolve my problem. I spent considerable amount of money to purchase a luxury item and would expect far better service than this. Very disappointing and I will not purchase from this company again.

I am shocked that shipping is so slow!! It takes two weeks to get an order and there are no email updates when the package becomes (almost always) delayed past it’s estimated arrival date. The shipping is frustrating.

P.S. I have worked things out with the seller! They admitted the ad copy was misleading and in fact the watch is not a fake but a vintage watch. They offered a full refund and could have been nicer about resolving this matter. Good Job Eric! Thank you.

Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!

Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!

They have so many unique designer clothes but return service is horrible. They have a problem with their warehouse. I have 5000 dolars of merchandise waiting to be returned since August.

I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement.
I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.